Hello, my name is Shanna Pfeffer

I help by replying clearly, solving issues, and keeping conversations smooth.

Top Skills

  • Written Communication

  • Empathy

  • Ticket Management

  • Quality Assurance

  • Active Listening

Guarantees

  1. I will honor my promise to the best of my ability.

  2. I promise to only accept clients whom I believe I can genuinely help

  3. I will treat my clients with respect and respond to them in a timely manner

Tags

  • problem-solving

  • client-communication

  • active-listening

  • call-center

  • service-recovery